Twig
Resolve support tickets autonomously with AI, pay per outcome.
Quick answer
Twig — Resolve support tickets autonomously with AI, pay per outcome. It's freemium. Best for deflecting repetitive SaaS support tickets without human agents.
Twig is an autonomous AI customer support agent that resolves tickets end-to-end across chat and email channels without requiring human intervention for every request. Designed for SaaS companies and support teams, Twig handles both simple and action-required tickets by understanding context, taking necessary steps, and delivering complete resolutions rather than just suggesting answers. What sets Twig apart from traditional chatbot tools is its outcome-based pricing model, which charges per resolved ticket rather than per seat, meaning your costs scale directly with value delivered and not with team size. The platform can be set up in as little as 30 minutes through a self-serve onboarding process, making it accessible to lean support teams that want automation without a lengthy implementation cycle. Twig is particularly well-suited for growing SaaS businesses that experience high ticket volumes and want to deflect repetitive requests while keeping human agents focused on complex, high-value interactions.
Key features
- End-to-end autonomous ticket resolution across chat and email
- Handles action-required tickets, not just informational queries
- Usage-based pricing tied to resolved outcomes rather than seats
- 30-minute self-serve setup with no lengthy onboarding required
Pros & cons
- +Pay-per-resolution pricing aligns cost directly with value delivered
- +Fast self-serve setup makes it accessible for small teams
- +Handles complex action-required tickets, going beyond simple FAQ bots
- −Per-ticket costs can add up quickly at very high resolution volumes
- −Relatively new platform with a smaller track record compared to established competitors
Pricing
Free tier includes 100 answered tickets at no cost
$3 to $5 per resolved ticket, usage-based with no per-seat fees
Custom pricing available for high-volume organizations
Who is it for
- →Deflecting repetitive SaaS support tickets without human agents
- →Automating email and chat support for high-volume teams
- →Scaling customer support capacity without adding headcount
Frequently asked questions
Is Twig free?
Yes, Twig offers a free tier that includes 100 answered tickets at no cost, making it easy to evaluate the platform before committing to paid usage.
What is Twig best used for?
Twig is best used for automating customer support ticket resolution in SaaS companies. It excels at handling repetitive inquiries and action-required tickets across chat and email without needing a human agent to intervene.
What are the best alternatives to Twig?
Popular alternatives to Twig include Intercom Fin, Zendesk AI, Freshdesk Freddy AI, and Tidio. Each offers AI-powered support automation, though most use per-seat or subscription pricing rather than Twig's per-resolution model.
Is Twig safe to use?
Twig is designed for enterprise SaaS environments and follows standard security practices. As with any AI agent that takes actions on behalf of users, teams should review its permissions and test workflows carefully before full deployment.
How much does Twig cost?
Twig charges between $3 and $5 per resolved ticket with no per-seat fees. There is also a free tier covering the first 100 answered tickets. Enterprise customers with higher volumes can contact Twig for custom pricing.
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